1.
Order
1.1.
The Customer orders the Artists’s Work in any form of written communication, including email, letter, or online communication (e.g. WhatsApp, Facebook Messenger, or similar) that allows for clear identification of the Customer. Regardless of the method of communication used when ordering the Artists’s Work, the confirmed order becomes binding.
1.2.
The order represents a demand by the Customer to purchase the Artists’s Work in accordance with these Terms and Conditions. The Customer is responsible for ensuring that the order conditions and any relevant custom specifications (dimensions, material, color) communicated to the Artist are complete and accurate.
1.3.
An order is only considered accepted when the Artist issues a written acceptance of the Order (in the form of the supplier’s order confirmation form) and the Customer pays the advance invoice issued by the Arist in the amount of 60% of the price of the work.
1.4.
All samples, drawings, descriptions, sketches, or visualizations created by the Artist and any visualizations contained in the Artist’s catalogs or brochures are provided solely to give an approximate idea of the Artist’s Work referred to therein.
2.
Artist's Work
2.1.
The Artist’s Work is described on the Artist’s website www.jirikrejcirik.com, including any custom modifications requested by the Customer.
2.2.
The Artist reserves the right to adjust any custom specifications from the Customer if they are not in compliance with legal or regulatory requirements if required by regulations. In this case, the Artist is obliged to inform the Customer of this fact.
3.
Delivery
3.1.
After completion of the work, the Artist shall notify the Customer of this fact. The Artist will send detailed photographs of the work and request the remaining payment.
3.2.
Delivery can be arranged by the Customer independently or by using the Artist’s services.
If the Customer arranges transportation independently, the item must be picked up at the specified address after 100% of the price has been paid.
3.3.
If transportation is arranged by the Artist, the ordered Artist’s Work will be delivered to the Customer in appropriate packaging to prevent damage during transportation.
For international deliveries, the Customer must define requirements for any necessary packaging certifications at the time of order. These certifications are not included in the transport cost.
3.4.
The Artist will ensure that each shipment includes a shipping label with the delivery address and the final invoice. The invoice must include the price of the work, order date, all relevant reference numbers of the Customer and Artist. The packing list must include a description of the type and quantity of the Artist's Work and any special delivery instructions (if any).
3.5.
The Artist will deliver the Artist's Work via a shipping company to the address stated in the Order or another location agreed by both parties (“Place of Delivery”) at any time after notifying the Customer that the work is ready for shipment. The Customer is responsible for related import duties and applicable taxes, which are not included in the price of the Artist's Work.
3.6.
Delivery is deemed complete upon unloading of the Artist's Work at the Place of Delivery.
3.7.
Any dates and/or delivery times stated in the sales order form are approximate and indicative only and depend on the availability of the Artist's Work and production schedules.
4.
Price and Payment
4.1.
Unless otherwise agreed in writing between the Customer and the Artist, all orders are subject to full advance payment.
4.2.
A 60% advance will be invoiced based on the price of the Artist's Work stated in the confirmed order. The remaining 40% shall be paid by the Customer prior to shipping or pickup of the work based on the Artist's tax invoice
4.3.
The price of the Artist's Work does not include value-added tax (VAT), which the Customer is additionally required to pay at the applicable rate, provided a valid VAT invoice is issued. The price also excludes transportation costs, import duties, fees for any applicable import documents (including for the EU), and relevant taxes, which will be invoiced to the Customer.
4.4.
The Artist reserves the right to update the price list periodically.
4.5.
A payment is considered made when the full amount payable is credited to the Artist's bank account. The Customer shall make the payment based on written instructions from the Artist to the bank account designated by the Artist.
5.
Claims and Warranty
5.1.
The Artist shall inspect the Artist's Work prior to dispatch to ensure it is free of defects.
5.2.
The Customer is obliged to carefully inspect the Artist's Work immediately upon receipt for any obvious quality defects or discrepancies with the order (quantity defects).
5.3.
Any claims regarding such defects must be submitted to the Artist no later than 14 days after delivery. Claims submitted after 14 days may be rejected by the Artist.
5.4.
This warranty does not apply to minor deviations from the agreed specifications.
5.5.
The warranty also does not apply to work that, in the Artist's opinion, has been subject to ordinary wear and tear, improper handling, incorrect installation or maintenance, modifications, repair attempts, neglect, misuse, or accident.
5.6.
Claims must be made in writing (by email or letter) and supported by a detailed description and relevant documentation, including photos or video if applicable.
If defects are claimed, the Customer must provide the defective item upon the Artist's request, packaged properly to prevent further damage.
5.7.
The Artist assumes no further guarantees or obligations unless explicitly stated in the order.
5.8.
Artist's Work - Lighting Fixture: It is prohibited to use the product for purposes other than those intended or in a manner contrary to the Artist's safety recommendations, as this will void the warranty. As this is an electrical device, all assembly, maintenance, and cleaning must be carried out with the fixture powered off. All work on the electrical wiring, including connection, must be done exclusively by a qualified electrician. Children and persons with reduced sensory or mental capabilities must not handle the fixture or its parts due to the presence of small and fragile components that may pose a hazard. During assembly and installation: Inspect the fixture after unpacking for any damage during transport and completeness. If damage occurred during transport, notify the Artist immediately. Later claims for such damage will not be accepted. Only a qualified electrician may carry out wiring and network connection. The electrical installation must comply with the applicable laws and regulations of the destination country. The label must match the local network voltage. Do not attempt to operate the fixture at other voltages. Mounting hardware selection must consider ceiling structure and applicable technical standards. If necessary, alternative anchoring methods (e.g., chemical anchors) may be used, suitable for the situation and the weight of the fixture.
The Artist is not liable for defects caused by improper or negligent handling—this includes both installation and subsequent maintenance or repair.
If any work on the fixture was done by an uncertified professional, no warranty claim can be made.
5.9.
Artist's Work - Furniture: during furniture assembly and maintenance, the Customer must follow the Artist's recommendations. The Artist reserves the right to provide assembly instructions. Furniture must not be cleaned with abrasive or chemical cleaners. Use only clean water or mild dish soap. A nanospongy with clean water is recommended.
The Artist is not responsible for damage caused by improper or careless handling—this includes assembly after delivery and any subsequent maintenance or repair.
6.
Liability and Damages
6.1.
The Artist's liability is limited to direct damage to the work itself and, unless agreed in writing otherwise, in no case exceeds the amount paid by the Customer for the respective work.